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Customer Services and Delivery..

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UK, Ireland and Channel Isles Delivery..

Country Cost per complete order
 Delivery period
UK Mainland £5.95* Next Day
UK Offshore £9.95 5 Working Days
Northern Ireland £9.95 5 Working Days
Ireland £14.95 5 Working Days
Channel Isles £19.95 5 Working Days

*Heavy Products: Some heavier products are subject to a delivery charge of £19.95 for UK deliveries. This is shown in the product description where applicable.

Export Delivery..

We export to the following countries.

Export Sizing and Weights diagram
  1. The delivery time is 5 working days.
  2. We use a standard export box for all overseas orders which measures 500mm wide x 460mm high x 340mm deep.
    We cannot export goods if they do not fit in the box.
  3. The total maximum weight of goods allowed in an export box is 25kg.
  4. Orders must be placed online and you must select your country of destination at the ‘Basket & Checkout’ section.
  5. If the good(s) that you order are too large to fit in the box or weigh too much then we will contact you by email.
  6. VAT is automatically deducted on sales to Non EU countries
    - (Andorra, Norway, Switzerland, Turkey & Channel Isles).
  7. VAT will also be deducted from EU member state countries (excluding UK)
    where a valid company VAT No. is registered at the ‘Basket & Checkout’ section.
Country Export Box
Dimensions
(mm)
 Export Box
Maximum
Weight		 Export Box
Delivery
Charge
 Export Box
Delivery
Period
Andorra 500 x 460 x 340 25kg £49.95 5 Working Days
Austria 500 x 460 x 340 25kg £19.95 5 Working Days
Belgium 500 x 460 x 340 25kg £12.95 5 Working Days
Balearic Isles 500 x 460 x 340 25kg £39.95 5 Working Days
Corsica 500 x 460 x 340 25kg £22.95 5 Working Days
Czech Republic 500 x 460 x 340 25kg £19.95 5 Working Days
Denmark 500 x 460 x 340 25kg £12.95 5 Working Days
Estonia 500 x 460 x 340 25kg £19.95 5 Working Days
Finland 500 x 460 x 340 25kg £19.95 5 Working Days
France 500 x 460 x 340 25kg £12.95 5 Working Days
Germany 500 x 460 x 340 25kg £12.95 5 Working Days
Gibraltar 500 x 460 x 340 25kg £19.95 5 Working Days
Greece 500 x 460 x 340 25kg £39.95 5 Working Days
Hungary 500 x 460 x 340 25kg £19.95 5 Working Days
Italy 500 x 460 x 340 25kg £19.95 5 Working Days
Latvia 500 x 460 x 340 25kg £19.95 5 Working Days
Lithuania 500 x 460 x 340 25kg £19.95 5 Working Days
Luxembourg 500 x 460 x 340 25kg £12.95 5 Working Days
Madeira 500 x 460 x 340 25kg £39.95 5 Working Days
Malta 500 x 460 x 340 25kg £19.95 5 Working Days
Netherlands 500 x 460 x 340 25kg £12.95 5 Working Days
Norway 500 x 460 x 340 25kg £19.95 5 Working Days
Poland 500 x 460 x 340 25kg £19.95 5 Working Days
Portugal 500 x 460 x 340 25kg £19.95 5 Working Days
Slovakia 500 x 460 x 340 25kg £39.95 5 Working Days
Slovenia 500 x 460 x 340 25kg £19.95 5 Working Days
Spain 500 x 460 x 340 25kg £19.95 5 Working Days
Sweden 500 x 460 x 340 25kg £19.95 5 Working Days
Switzerland 500 x 460 x 340 25kg £19.95 5 Working Days
Turkey 500 x 460 x 340 25kg £39.95 5 Working Days

Prices..

Prices shown on this site are inclusive of VAT and are correct at time of publication, but are subject to change without notice. Errors and omissions excepted.

Order Acceptance Terms..

Pressing the confirm button at the end of the checkout process will generate an automated order acknowledgement email detailing all of the products ordered. This is not confirmation of order acceptance by Rutlands Ltd.

Acceptance of your order and creation of a sales contract will only take place upon despatch of your order. If we are unable to accept your order, we will notify you by email or telephone.

Your order will not be accepted if:

  1. The product ordered is no longer available from us.
  2. We are unable to obtain authorisation for your given payment method.
  3. The order is a result of an incorrect product description or price.

An email will be sent to you upon despatch of your order.

You are entitled to cancel your order at any time prior to despatch. If you wish to cancel once your order has been despatched, our returns procedure must be followed.

Secure Shopping..

Solo payments accepted

You can pay for goods using any of these popular payment debit and credit cards. Our on-line shopping system is totally secure (see below), but if you would prefer to place your order over the telephone, please refer to our contact details page

SSL Encryption..

This site uses the industry standard encryption system "SSL" to ensure the security of sensitive data transmitted across the Internet.

"Cookies"..

The online shopping function uses a cookie to record a unique reference so that we can keep track of what you order. It takes up about 90 bytes of space and is only accessible by us. If your browser is set to reject cookies or if your network firewall won't allow them you won't be able to shop! Cookies are not used to store any personal or credit card information, only the items which you choose to place in your basket.

Returns Policy..

Here at Rutlands we want you to be happy with your purchase. However, if you are not entirely satisfied with your purchase the following applies:

CANCELLATION OF ORDERS

Orders may be cancelled from the moment the contract is concluded and up to seven working days of you receiving the goods, for a full refund of the original purchase price. You are responsible for taking reasonable care of the goods while in your possession and for the cost of returning them to us safely. If you require us to arrange collection of the goods, a charge of £15.00 Inc. vat will apply.

RETURN OF GOODS

If you wish to cancel an order and return goods please email sales@rutlands.co.uk or call 01629 815 518 for your returns number, so that we can easily identify your parcel upon receipt. Please include the returns number along with the goods you are returning and send to Rutlands Ltd, Deepdale Business Park, Ashford Road, Bakewell, Derbyshire, DE45 1GT.

Please return all goods with original packaging within 14 days of cancellation or as soon as practicable.

For copyright reasons we are unable to accept the return of CD, DVD and other types of media such as videos, books & plans, unless incorrectly sent, damaged/faulty, not as described, not fit for purpose.

Receiving Your Email Bulletins..

To prevent you receiving unwanted spam email, some Internet Service Providers (ISP’s) block messages from senders whose email addresses are not in the recipient’s address book or on their safe senders list.

To ensure your Rutlands email bulletins reach you in the future please add sales@rutlandsonline.com to your address book or safe senders list.

We have provided instructions on how to do this for the most commonly used ISP’s:

Outlook / Outlook Express

To make sure you can see emails as they were intended to be seen (including images), add our email address to your address book and safe sender list. To add our email address to your address book:

  1. Open the Rutlands email you have received.
  2. Right click on the sender’s address - sales@rutlandsonline.com
  3. From the menu that appears select ‘Add To Contacts’.
  4. Then ‘Save and Close’.

Hotmail / MSN mail

  1. Once signed in, click ‘Options’ in the top right of your screen.
  2. On the left side of the page, under the ‘Junk Email’ section, click ‘Safe and Blocked Senders’.
  3. Click on ‘Safe Senders’.
  4. Add the address - sales@rutlandsonline.com
  5. Click ‘Add to List’.

GMail (also known as "Googlemail")

  1. From your Gmail inbox, open the Rutlands email you have received.
  2. Click on the arrow next to the reply button on the top right hand corner of the email.
  3. From the drop down menu, click on ‘Add Sender to Contacts’.

Yahoo Mail

  1. Click on ‘Contacts’ in the menu on the left of the page.
  2. Click ‘Add Contacts’.
  3. Add the name Rutlands and the email address sales@rutlandsonline.com
  4. Save contact details.

For AOL

To add our email address to your address book or custom sender list:

* AOL 9.0:

  1. Click the ‘Spam Controls’ link (lower right area of your inbox).
  2. When the ‘Mail & Spam Controls’ box appears, click ‘Custom Sender List’.
  3. Choose ‘Allow Email From’ option.
  4. Add the address: sales@rutlandsonline.com
  5. Click ‘Add’, then ‘Save’.

* AOL 7 & 8:

  1. Go to Keyword Mail Controls.
  2. Select the screen name you are using to receive email.
  3. Click ‘Customize Mail Controls For This Screen Name’.
    1. For AOL version 7.0: In the section for ‘Exclusion and Inclusion Parameters’, include the following: sales@rutlandsonline.com
    2. For AOL version 8.0: Select ‘Allow Mail from all AOL Members, Email Addresses and Domains.’
  4. Click on ‘Next’ until the ‘Save’ button shows up at the bottom.
  5. Click ‘Save’.

Intellectual Property..

All rights, including copyright, in this website are owned by or licensed to Rutlands Limited. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Rutlands Limited. You may not modify, adapt, alter, distribute or create derivative works of the Site, in whole or in part.

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