home > Customer Services > Terms & Conditions

Terms & Conditions

Terms Overview

These terms apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions.


All your personal information is treated as confidential. We comply with all applicable UK Data Protection and consumer legislation from time to time in place.

When you use this website, we will collect personal information from you such as your name, e-mail address, billing address, delivery address and telephone number. We may also collect your URL and IP address, your browser type, the country where your computer is located, the pages of our website that were viewed and any search terms.

We use your information only for the following purposes; processing your orders, to notify you of products that may be of interest to you and for statistical purposes.

This site uses cookies to keep track of your current shopping session. If you do not accept cookies you will be unable to use this website for shopping purposes.


We use Secure Socket Layering (SSL) to protect your details. SSL is the industry standard for encryption.


We take all reasonable care, within our power to keep your details secure. We cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

To create a contract between you and Rutlands is as follows:

  • By pressing the confirm order button at the end of the checkout process.
  • We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation acceptance from Rutlands..
  • When your order is shipped from our warehouse we will send you a despatch confirmation email.
  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the products ordered unless we do not accept your order, or you have cancelled it in accordance with our instructions.

Non-acceptance can be one of the following:

  • Product out of stock.
  • Unable to obtain payment.
  • A pricing or product description error.

Contract cancellation: Distance Selling Regulations

You are entitled to cancel this contract provided that you notify us no longer than 7 working days after the day on which you receive the products.

If you wish to cancel this contract after your order has already been despatched, we will refund the original purchase price and delivery charge, provided you have notified us in writing no longer than 7 days after the day on which you receive the products, and that you have taken reasonable care of the products, the products are in their original packaging and you have not used them.

Your right to return products does NOT apply to unsealed CDs and DVDs


Intellectual Property

All content on the Rutlands website www.rutlands.co.uk are the intellectual property of Rutlands Ltd. These include text, graphics, software compilations, source code and all images where Copyright © Rutlands Ltd is shown. The copy of such materials is strictly forbidden unless agreed to in writing.


Dakota is a registered trademark of Rutlands Ltd.

Product Descriptions

We take care to ensure descriptions and prices of products on the website are correct at the time when the relevant information was entered on the website. Information appearing on this website may not always reflect the position at the moment you place an order. We cannot confirm the price of a product until your order is accepted in accordance with our terms above.


During a warranty period, if your product develops a fault that needs to be repaired, consult the manufacturer’s instruction manual, if any.

If that doesn’t resolve the issue, please contact our customer service team by email . Please provide us with details of your product, including the product code and date of purchase. Your original invoice acts as your guarantee.

If the product cannot be repaired, we’ll replace it or any component with an item of equivalent specification.


There are some specific exclusions from our guarantees, as follows:

  • Repair costs caused by fire, theft, and weather
  • Accidental damage
  • Cosmetic items i.e. scratches, dents or corrosion where the function of the product is unaffected
  • Loss suffered as a result of not being able to use the product
  • Failure to follow the manufacturer's instructions
  • Deliberate damage or neglect of the product
  • Please note that our guarantees do not provide services for goods bought and used outside of the United Kingdom

Website Use


Access and orders placed on this website are provided in accordance with these conditions.

You agree that the personal information which you provide when you register as a customer is true, accurate, current and complete. You will notify us of any changes to your personal information by contacting us by e-mail .


You agree fully to indemnify, directors, employees from and against all claims, damages, costs, losses, liability and expenses, including legal fees, arising out of any non compliance of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account.

Rutlands Ltd Rights

We reserve the right to modify or change the conditions of this website without notice to you and you confirm that we shall not be liable to you or any third party for any modification or change of condition to the website.

Limitation of liability

We use reasonable endeavours to verify the accuracy of information on the website, however we make no guarantees in relation to its accuracy.

We make no warranty that the website will be error-free, that defects will be corrected, or that the site or the server are free of viruses. We will not be liable for any loss of content or material uploaded or transmitted through the website.

Entire agreement

Your Statutory Rights are not affected by these terms and conditions.


The Conditions shall be governed by the laws of England and the exclusive jurisdiction of the courts of England.


Our company details are:
Rutlands Ltd
Rutland House
Deepdale Business Park
Ashford Road
United Kingdom
DE45 1GT
Registered in England Number: 3769933
VAT No: 737567201

Go to top

Copyright © Rutlands Limited 2000-2017
Total Items:0
Shipping:  View delivery information 0
Total: 0
It is not possible to show this image.
Loading Image. Please wait...
Loading. Please wait...
Loading. Please wait...
Please enter at least 3 characters to search for

  no suggestions found

press Enter for a
 more thorough search

keyword/product code
your email address
Enter voucher code
Please wait...