Reserve and Collect
If you can’t wait for delivery or live locally, try our free reserve & collect service.
You can reserve your order online and then collect from our distribution centre. Simply place your order on the Rutlands website and at the delivery option select 'Customer Collection' then proceed to checkout to make your payment. When your order is ready we will send an ‘Your order is ready for collection’ email (normally within 2 - 4 hours).
We will hold your order for 7 working days. Orders not collected within this time will be cancelled and refunded in accordance with our stated returns and refunds policy.
We cannot release your order unless you bring the order confirmation with you.
PLEASE NOTE: Our distribution centre is only available for the collection of Reserve & Collect orders. We do not have retail showrooms.
You can collect from our distribution centre between 10.00am and 5.00pm Monday to Friday. We are not open for Reserve & Collection on Saturdays, Sundays or Bank Holidays. If you Reserve & Collect an item on a Saturday or Sunday we’ll have it ready for you to collect on Monday.
Reserve & Collect is only available from our main distribution centre at Rutland House, Deepdale Business Park, Ashford Road, Bakewell, Derbyshire DE45 1GT
Payment for Reserve & Collect can only be made on a credit card, debit card or PayPal.
How to Find Us
Reserve & Collect is only available from our main distribution centre at
Rutland House, Deepdale Business Park, Ashford Road, Bakewell, Derbyshire DE45 1GT