Refunds & Returns
How to Return a Product
Before returning any products, please complete our Online Returns Form with your order details, detailing the reason you wish to request a product return. We will then contact you with instructions on how to proceed with the completion of your return, if your product is eligible, and provide you with a returns number in order to complete your return.
Unsuitable Product Return
Should your product(s) be unsuitable and you wish to return them to us for exchange or a refund then:
- You must inform us in writing giving notice of cancellation.
- Return goods within 7 working days from receipt of goods.
- Goods must be returned in their original packaging and as new in a saleable condition to obtain a full refund. We reserve the right to deduct a 20% handling charge for repackaging goods.
- Unwanted returns must be sent back at your expense.
- We will not accept responsibility for damage or loss caused by your carrier.
- We will not accept the return of any audio or video recordings that have been unsealed, or products with a limited shelf life.
- Returns must be accompanied by:
1) a returns number
2) a copy of the original invoice
3) details of why you wish to return the product
Return of Faulty Product
If the goods have become faulty and are within warranty period complete our Online Returns Form to arrange for the goods to come back for inspection. Faulty goods or components will be replaced if a repair is not possible.
Return of Damaged in Transit Product
Damaged goods should be notified via our Online Returns Form no later than 48 hours from receipt, to arrange for collection, inspection and replacement. Used damaged items will be deemed as acceptable by yourself and will not be repaired and not replaced.
Incorrectly Sent Product
Please complete our Online Returns Form if you have received incorrect goods. We will issue a return number and arrange collection.
Please complete our Online Returns Form within 24 hours if items shown as despatched on your invoice have not been delivered and we will investigate this for you. However please be aware that back-ordered items that are "to follow" are not classified as missing items.
We aim to action all refunds within 48 hours of receipt of returns to our warehouse. Returns eligible for refund will be refunded back to the original payment method. Please allow 5 days for refund payment to be processed.