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Customer Comments
Here is a selection of what our customers have said regarding our products and services:
“I thought I must email you to thank you for the wonderful service I have received. This is customer service at its best and has ensured another lifelong customer. I am about to place my next order and am singing your praises to anyone who will listen!”
Martin G.
“Thank you - again very good service from a reliable company. So often missed in this day and age.”
Richard O.
“I just wanted to drop a quick thank you for the speed of delivery of my order, it arrived somewhat ahead of what I expected! I will definitely be ordering more bits and pieces from you. Keep up the good work!”
Des G.
“G’ Yep, it arrived yesterday. Thank you so much, once again, for exemplary customer service.”
David G.
“I would just like to commend you on your excellent customer service. I have been very satisfied with your company and your quick responses to queries.”
David W.
“Kit arrived Wednesday pm and all is OK and complete. Many thanks for the service and speed of delivery.”
D. H.
“Tell your boss I think you are fantastic, and he or she should give you a raise immediately.”
D. G.
“I received my order today, thank for your speedy service, I am very pleased with my order and look forward to purchasing from you in the future. Once again thank you.”
R. G.
“Many thanks for the order and prompt service. The tool arrived safely yesterday.”
David B.
“I am pleased to inform you that my order was here, not long after your email. Thanks for the great service keep it up guys. Thanks again.”
Gordon B. L.
“I have just received my order and I am very impressed with the service and speedy delivery, the lathe chisels are better than I expected, and will be getting some more in the near future. Brilliant service, very pleased.”
Aron R.
“I am pleased to tell you that the packages have arrived... thanks for the great service and all the best for the festive period.”
Gordon B. L.
“It arrived before your email! Fantastic!”
Tim M.
“Just a note to say thank you for the excellent service you have provided me. The order I made with you was delivered speedily and your website was easy to navigate. I will be certain to use you again and to recommend you to friends and colleagues. Once again thank you.”
Peter K.
“Just a quick e-mail to thank you for the prompt and efficient service regarding my small order of the Dakota Dowel Pro Jig. The box arrived today. I shall certainly be in touch with your company again in the future.”
Steve F.
“Thank you very much, that's what I call service.”
Alan H.
“Thanks very much for delivering so quickly.”
Peter C.
“Fantastic service! Please thank the team for me. Great product and 22 hour service. I don't think anybody can beat that.”
Gervais S.
“I would like to say thank you to both of you there for such impeccable service. Much appreciated.”
Roger L.
“Many thanks for a rapid service.”
Joyce K.
“Order received today - thank you for the very prompt delivery service, very impressed.”
Pat R.
“Brilliant service, the parcel arrived yesterday having only put the order through on Monday. Thanks for being so efficient.”
Nancy H.
“Just a quick note to say I've just been on your site and placed my first order. The process was simple and seamless from start to finish. An excellent experience all round ...and a great looking web site! Thanks - I look forward to receiving my order.”
John R.
“I'm delighted, it arrived this afternoon! Wonderful result from your carriers and the product seems remarkable for the price.”
Phil T.
“Thank you for a wonderful service. Received goods in less than twenty four hours.”
Len M.
“Thank you very much for your help, and excellent customer service.”
Giuseppe F.
“We just wanted to say a very big thank you for the excellent service we received this week. The lady in the Sales office was friendly - it was nice to hear someone chuckle at the other end of the telephone instead of the usual 'automated sales jargon'. She thought she may get it in that afternoon's delivery otherwise it would be 2 days later. What a great delivery service, it arrived the following morning - Christmas had come early for hubby! Your customers certainly feel that they matter to you. Well done Rutlands – give yourselves a great big pat on the back. Many thanks and look forward to doing business with you again.”
Neville C.
“I received the Planer Thicknesser at 0730 this morning, just 17 hours after placing the order. What more can I say? Brilliant service. I shall be shopping with you again. Many thanks for your prompt reply; you've cleared up all my questions. I shall be placing my order very soon. I received the part as you promised on Friday, thanks for your excellent service.”
Alex L.
“Thank you, the fax has just come through. Once again thanks for speedy response.”
Jacki S.
“I've just discovered your website and as a woodworker also interested in web design and functionality had to write to congratulate you on an excellent web site. It is simple, attractive, clear, and elegant, and best of all remains fast in its operation. It is a total delight to use. Well done!”
Gordon M.
“Not only have you sent it, it arrived this morning, less than 24hrs after ordering. I'm very impressed. Thank you very much.”
Nancy B.
“Thanks for the speedy and efficient service, it is very much appreciated.”
George M.
“Thanks very much for this - it's rare to find this level of customer service these days!”
Garry R.
“Thank you for the expedient reply and excellent customer support. I look forward to doing business with Rutlands in the near future.”
Michael E.
“Just to advise that the goods arrived safely - and it's just what I wanted! Ta for a good professional service.”
Mike W.
“Thank you for a prompt service, the Plunge Bar arrived by post this morning - less than 24 hrs after ordering - well done.”
Clive W.
“Thanks for your reply. Once again Rutlands customer service is on the ball and replied to my email within hours and not days, like some companies. Thank you.”
Mike N.
“I am always pleased with your service and when the need arises, your speedy response in letting me know if there's a problem and more than happy with all my new tools! 100% satisfied.”
Andy M.
“Hi there my order has arrived this morning and I just wanted to say thank you very much for being so efficient.”
Tony B.
“This was my first order with you and I have just received the goods. I just wanted to say thank you for such a great service and you can be assured I will back for more stuff later. A very satisfied customer.”
K. W.
“Hi, thanks for your quick response and very helpful advice much appreciated.”
Dave F.
“Just to let you know the parcel arrived with ANC driver. Thank you very much for your help and excellent service, I will certainly recommend your company to others.”
Gordon W.
“Thanks for the mail. My saw arrived today and I am very impressed with the build quality for the price. Hopefully it will work as well as it looks. Thanks for the excellent service and keep up the good work; I am passing your name to all my woodworking mates!”
Dave A.“Thank you for your prompt action and even promoter reply.”
Mike D.
“Thank you... A pleasingly rapid turnaround. Well done!!!”
Jaroslaw K.
“I am emailing you to congratulate you on your tremendous customer service and speed of delivery. Ordered Thursday - delivered before lunch Friday! Excellent, I will be back!”
Peter N.
“Once again, thanks for your prompt attention and brilliant service.”
Roger
“The lathe arrived at 8.45am this morning and is great. I just wanted to say thank you for all of your help. It is very much appreciated and I will certainly use Rutlands again.”
Paul L.
“Thanks, as always, for your excellent service.”
Peter M.
“Would just like to say thanks for providing a very professional service, my goods have arrived in super condition & super quick, your packing is very high quality. I am glad to see there are still company's that look after their customers orders with such care. Thanks again.”
Dan G.
“I have received the hammer and am delighted with its performance. Thank you for an excellent product and service.”
Stewart M.
“Hi, just to let you know that I received my order today. I am very impressed by the speed of delivery and I will be recommending your company to my friends.” Thomas M.
“Just to say thanks for the prompt processing of my order and excellent speed of delivery which arrived safe and sound.”
Steve W.
“My order was only placed yesterday afternoon and I was delighted to receive delivery just after 8.00 this morning. Congratulations on the excellent service, as usual.”
Mick B.
“I received my Tenoning Jig today (Wednesday), I only ordered it on Tuesday afternoon. Georgina took my order, what a friendly lady. Great products, fantastic service, thank you very much.”
John K.
“Thanks again for your speed and efficiency.”
Andy F.“I have only recently discovered your company and felt I have to congratulate you on the tools I have bought from you, especially your prompt service. The latest item was the Universal Mobile Base. I find this a superb buy, and its flexibility is very handy. We are so ready to complain and when one finds a company such as yours it is a pleasure to do the opposite. Once again, thank you.”
Jack B.
“Just a few words to say many thanks for the Trend T11 Router received today. Truly first class service, I will have no hesitation ordering from you again.”
Tim P.
“Thank you, Mark. I have followed your advice and now have the DKMT. The guillotine is excellent, and your company's service was first class.”
Jim H.
“I would like to take the opportunity to thank your "Customer Support Team" for the outstanding service they have provided. I own a Jessem Router table that I purchased from Rutlands two years ago. During a move to Germany I lost one of the ring clamps to retain the router base. Your team have very kindly replaced the clamp free of charge and sent a spare clamp to me here in Germany. Outstanding support from a dedicated team. Thank you.”
James C.
“My Sign Maker has arrived today. Thank you both for the best after sales service imaginable. Your care and service has been outstanding, thank you. I will look through your catalogue later and will order more goods very soon. Thank you both once again.”
Nick P.
“The goods were received, very well packed, in less than 24 hours from my order. Very impressive! Many thanks. I'm also very pleased with the castors should make life a lot easier in my workshop.”
Keith T.
“Thank you - delivered by about 11.00 hrs next day, very impressed with excellent service. Thanks.”
Liz A.
“Electric Nailer received. Very impressed. Ordered one day and delivered the next. Thank you.”
Rose D.
“Many thanks for your prompt and efficient service!”
Peter T.
“Thanks for your prompt attention, you offer a good service - I will use you again.”
Gordon D.
“Hi and thanks for your usual high level of service. My order arrived this morning. Excellent.”
Philip N.
“Thanks for the super swift post, items received today, and your easy online ordering system you have, will spread the word and use again, for such a small order I am impressed. Thanks once again.”
David G.
“Received today well packed and quick delivery - thanks.”
Mick T.“Just thought I'd let you know my order arrived this afternoon, very pleased with it, many thanks.”
Mark L.
“Placed my order five o’clock yesterday, confirmation of dispatch later that evening, arrived eight o’clock this morning! Fantastic service – thank you.”
John G.
“Got my order yesterday. Good service, thanks.”
J. G.
“Excellent service, many thanks, I look forward to shopping with you again.”
E. C.
“Thank you very much; I am very impressed with your service.”
Lynda S.
“Following receipt today of the final items on the above order I thought I should drop you a short line to say thank you. This was my first transaction with your company and I have been delighted with the service provided. I look forward to continuing business with you in the future.”
Simon W.
“Got router cutter yesterday as usual great service, thanks very much.”
Simon F.
“Just a thank you email for the 1st class service you have provided for me recently. From price to well informed delivery. I will certainly use you again.”
Stuart S.
“Just a note to say thank-you for your excellent and prompt service. After going through my order with you yesterday, I've received it today already. Excellent. I'll certainly be using your company again.”
David R.
“Just a quick note to thank you for the superb service you have delivered. The part was received on Friday just four days after my first enquiry. Thank you again.”
D. C.
“Order received Tuesday, that’s fabulous service, many thanks.”
Arthur C.
“Thank you. I received them today. Again, I am totally impressed with Rutlands service in speed of delivery and speed of response. I hope to return to your catalogue and web pages soon.”
Brian D.“Thank you for your prompt and efficient service! Well done pleased customer.”
Stuart B.
“Just a quick note to say “thank you “for the stunning service! I ordered two items from you late Wednesday afternoon; Thursday the first item was delivered and today I received the second very large item. Well done don’t know how you do it but thanks keep up the great work. I will certainly be looking to you first with my future purchases!”
Graham A.
“Just a quick email to thank you for the prompt delivery of some router bits I ordered. Excellent service.”
Robert L.